Terms & Conditions
These Terms & Conditions set out the general terms governing use of the Soltlane website, customer accounts, product information, orders, payments, shipping and related services.
Please Read These Terms Carefully
By accessing the website or placing an order, you agree to the terms that apply to your use of the website and transaction, subject to applicable law.
Understanding Your Relationship with Soltlane
These terms are intended to provide a clear framework for browsing Soltlane, purchasing products and using the services made available through the website.
Website Terms
These terms govern access to and use of Soltlane and its ecommerce features.
Order Terms
Additional provisions apply when you select products, complete checkout and place an order.
Related Policies
Our Privacy, Shipping, Return and Disclaimer policies should be read alongside these terms.
Acceptance of These Terms
These Terms & Conditions apply to your access to and use of the Soltlane website and to purchases made through the website.
By using the website, creating an account or placing an order, you acknowledge that you have read and agree to the terms and policies applicable to your use or transaction, subject to rights and obligations that cannot lawfully be excluded.
If you do not agree with these terms, you should not use the website to place an order.
About Soltlane
Soltlane is an ecommerce store operated by Trizone Enterprises, an India-based business serving customers internationally.
Soltlane specialises in physical books, with a particular focus on Islamic books and a growing collection of children’s books.
References in these terms to “Soltlane”, “we”, “us” or “our” refer to the business operating the Soltlane website, as applicable in the context.
Use of the Website
You may use Soltlane for lawful browsing, purchasing and related purposes in accordance with these terms.
When using the website, you agree not to interfere with its operation, attempt unauthorized access, submit deliberately false information or use the website in a manner that violates applicable law or the rights of others.
You are responsible for ensuring that your use of the website and any products you order is lawful in the jurisdiction from which you access or use the service.
Customer Accounts
Certain website features may allow or require you to create or use a customer account.
You are responsible for providing accurate account information and for maintaining the confidentiality of your login credentials.
You should not knowingly allow another person to misuse your account. If you believe your account has been accessed without authorization, contact us and take reasonable steps to secure your credentials.
We may restrict or suspend access to an account where reasonably necessary to address suspected misuse, fraud, security concerns or violations of these terms, subject to applicable law.
Product Information
We aim to provide useful and reasonably accurate information about products listed on Soltlane, including details such as title, author, publisher, format, language, ISBN, page count, dimensions or edition where relevant and available.
Product information can originate from publishers, distributors, suppliers or other legitimate product information sources and may occasionally contain errors or incomplete details.
If a particular edition, translation, publisher, cover, format or specification is essential to your purchase, you may contact us before ordering for clarification.
Reprints and regional editions may have differences in cover artwork, paper, dimensions, binding, pagination or other production details while remaining legitimate editions.
Product Availability
Products displayed on the website are subject to availability.
Stock information can change, and a product may become unavailable before or after an order is submitted due to inventory changes, supplier availability, publisher availability or other circumstances.
If an ordered item cannot be supplied, we may contact you regarding the affected item and available options, which may include an appropriate replacement, adjustment or refund depending on the circumstances and your agreement where required.
Orders & Order Acceptance
Submitting an order through the website does not necessarily mean that every aspect of the order has been finally accepted or can be fulfilled.
An order may be subject to reasonable checks such as product availability, payment status, shipping availability, address information and other information required to process the transaction.
We may contact you where clarification or action is required before an order can proceed.
In appropriate circumstances, we may decline or cancel an order that cannot reasonably or lawfully be fulfilled, including where there is a material pricing or listing error, stock is unavailable, payment cannot be confirmed, shipping is unavailable, fraud is reasonably suspected or the transaction would violate applicable requirements.
Correct recipient, address and contact information helps avoid processing and delivery problems.
Prices, Currency & Errors
Product prices are displayed on the website in the currency or currencies made available through the store.
International shipping, destination-country duties, taxes or other charges may be separate from the displayed product price unless expressly stated otherwise.
Prices, offers and availability may change without requiring previous notice, but such changes do not by themselves alter a transaction already completed on agreed terms.
Despite reasonable efforts, a product may occasionally be displayed with an obvious pricing, calculation or technical error. Where a material error affects an order, we may contact you to explain the issue and provide appropriate options before proceeding.
Payment
Payment options available to a customer are those presented through the website or otherwise agreed for the particular transaction.
Payment processing may involve third-party payment service providers. Their own terms, security processes and privacy practices may apply when their services are used.
You are responsible for providing accurate payment information and for having authority to use the payment method selected.
Order processing or dispatch may depend on the payment method selected and the applicable payment status.
A payment method displayed for one customer, country or transaction may not necessarily be available for every order.
Shipping & Delivery
Soltlane ships orders internationally from India, subject to destination and service availability.
Shipping charges can depend on the destination, parcel weight, dimensions, quantity of books and the delivery services available for the order.
Delivery estimates are estimates rather than guaranteed arrival dates unless a specific guarantee is expressly provided for the shipment.
International delivery can be affected by customs, transportation networks, destination-country procedures, weather, public holidays and other circumstances outside our direct control.
Full details are available in our Shipping & Delivery Policy .
Customs, Duties & Import Requirements
International orders may be subject to customs, tax, import or regulatory procedures in the destination country.
Unless expressly stated otherwise, duties, taxes, customs fees, handling charges or other amounts imposed by destination-country authorities or external parties are separate from amounts paid to Soltlane.
Customers are responsible for checking applicable import requirements and restrictions for their destination.
We cannot guarantee how a particular customs authority will classify, inspect, assess or process an international shipment.
Cancellation, Returns & Refunds
Cancellation, return and refund requests are handled according to the circumstances of the order and our applicable policy.
Customers should contact Soltlane as soon as possible if they wish to request cancellation. Once processing or dispatch has progressed, the options available may be different.
Customers receiving a damaged, defective or incorrect item should retain the item and relevant packaging and provide supporting information where requested.
Please review the Cancellation, Refund & Return Policy for the applicable process and additional details.
International returns can involve significant shipping costs. Contacting us first allows the circumstances to be reviewed before unnecessary return expenses are incurred.
Authenticity, Publishers & Editions
Soltlane focuses on authentic physical books sourced through legitimate publishing and distribution channels, including direct publisher sourcing wherever applicable.
We do not knowingly sell counterfeit or pirated copies.
Authentic editions can nevertheless differ between printings, publishers, regions and production runs. Differences may include cover artwork, paper shade, binding, finishing, dimensions, pagination or other production details.
For more information, please read our Authenticity Promise .
Website Content & Information
We aim to keep the website useful and accurate, but website content may occasionally contain typographical errors, incomplete information, outdated information or technical inaccuracies.
General articles, product descriptions, guides and other informational content are provided for general information and should be considered in context.
Where a decision requires professional legal, financial, medical or other specialist advice, website content should not be treated as a substitute for advice from an appropriately qualified professional.
Additional details are available in our Disclaimer Policy .
Intellectual Property
The Soltlane name, branding, website design, original text, graphics and other original website materials may be protected by intellectual property rights belonging to Soltlane, Trizone Enterprises or their respective rights holders.
Product names, book covers, publisher marks, author names, trademarks and other third-party materials remain the property of their respective rights holders.
You may use the website for ordinary personal browsing and purchasing. You may not reproduce, republish, commercially exploit or misrepresent protected website content in a manner that infringes applicable intellectual property rights.
Third-Party Services & Links
Soltlane may rely on or interact with third-party services such as payment providers, shipping companies, postal operators, technology providers, analytics services or other service providers.
The website may also contain links to external websites for reference or convenience.
Third parties operate under their own terms, policies and practices. Their inclusion or use does not mean that Soltlane controls every aspect of their services or external content.
Prohibited Use
You must not knowingly use Soltlane in a way that is unlawful, fraudulent, abusive or harmful to the website, the business, other customers or third parties.
Prohibited activity includes, where applicable:
- Attempting unauthorized access to accounts, systems or website administration.
- Introducing malicious software or deliberately interfering with website operation.
- Submitting fraudulent orders or payment information.
- Impersonating another person or misrepresenting authority to act for another party.
- Using automated systems in a manner that unreasonably disrupts or overloads the website.
- Using website content in a manner that infringes applicable rights.
Availability, Responsibility & Limitation of Liability
We aim to operate Soltlane reliably, but continuous or error-free access to the website cannot be guaranteed. Maintenance, technical faults, network problems, security events or circumstances outside our control may temporarily affect availability.
To the extent permitted by applicable law, Soltlane is not responsible for losses arising solely from events or services outside its reasonable control, including failures or delays attributable to independent transportation networks, customs authorities, telecommunications providers or other third parties.
Nothing in these Terms & Conditions is intended to exclude, restrict or limit liability or consumer rights where doing so would be prohibited by applicable law.
These terms should not be interpreted as removing any mandatory rights or remedies that applicable law provides to a customer.
Responsibility for Misuse
You are responsible for your own unlawful or unauthorized use of the website and for information you knowingly submit through your account or during a transaction.
Where permitted by applicable law, a user may be responsible for losses or claims directly resulting from that user’s fraud, unlawful conduct, intentional misuse of the website or infringement of third-party rights.
This section does not create responsibility beyond what may lawfully apply in the circumstances.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to the website, business practices, services, legal requirements or other relevant circumstances.
Updated terms may be published on this page. Changes ordinarily apply from their stated or published effective date and do not retrospectively remove rights already accrued under applicable law.
Customers are encouraged to review the current terms when using the website or placing an order.
Severability
If a provision of these Terms & Conditions is found by a competent authority to be invalid, unenforceable or unlawful, the remaining provisions should continue to apply to the extent permitted by law.
Where appropriate, an invalid provision may be interpreted or limited to the minimum extent necessary to make it lawful and enforceable while preserving its intended purpose as far as possible.
Applicable Law & Jurisdiction
Soltlane is operated by an India-based business. These Terms & Conditions and transactions through the website are therefore subject to applicable laws and legal requirements of India, together with any mandatory consumer or other rights that may apply to a customer in the relevant circumstances.
Any dispute should first be raised with Soltlane so that the matter can be reviewed and, where possible, resolved directly.
Where a dispute cannot be resolved informally, jurisdiction and available remedies will be determined according to applicable law and any mandatory jurisdictional rules.
Because Soltlane serves customers internationally, mandatory laws in a customer’s jurisdiction may provide rights that cannot lawfully be excluded by these terms.
Questions & Contact
If you have a question about these Terms & Conditions, a product, an order or a related Soltlane policy, please contact us through the website.
For questions concerning an existing order, include your order number and enough information for us to understand the issue.
Have a Question Before Placing Your Order?
If you need clarification about a book, edition, shipping destination or these terms, contact Soltlane before completing your purchase.