Privacy Policy

Scope of This Privacy Policy

This Privacy Policy describes how information may be collected and processed when you visit Soltlane, purchase products, create or use an account, communicate with us or otherwise use features of the website.

Soltlane is an ecommerce bookstore operated by Trizone Enterprises in India and serves customers internationally.

Because Soltlane operates an online store, certain information is necessary to provide website functionality, process orders, arrange delivery, communicate with customers and maintain business records.

Information We May Collect

The information collected depends on how you interact with Soltlane. It may include information that you provide directly as well as certain technical information generated when the website is used.

Information you provide may include:

• Name.
• Billing and shipping address.
• Email address.
• Telephone or contact number.
• Account information.
• Products ordered and order history.
• Order notes or delivery information.
• Messages and customer-support enquiries.
• Information provided in forms on the website.

Technical information may include:

• IP address and related network information.
• Browser and device information.
• Website pages visited.
• Approximate location derived from technical data where applicable.
• Referral or traffic information.
• Cookie and session information.
• Website interaction and diagnostic data.

The precise information available to Soltlane may depend on the website features, plugins and services in use when you interact with the store.

How We May Use Information

Information collected through Soltlane may be used where appropriate for purposes connected with operating the website and providing ecommerce services.

These purposes may include:

• Processing and managing customer orders.
• Arranging shipping and delivery.
• Providing order and delivery information.
• Managing customer accounts.
• Responding to questions and support requests.
• Processing cancellations, returns or refunds where applicable.
• Maintaining transaction and business records.
• Detecting or preventing misuse, fraud or security issues.
• Maintaining and improving website functionality.
• Understanding website performance and use.
• Meeting applicable legal, accounting, tax or regulatory obligations.

Information may also be used for other purposes where permitted by applicable law and appropriate to the circumstances.

Orders & Customer Accounts

When you place an order, Soltlane requires information necessary to identify the order, process the transaction and arrange delivery.

This can include your name, billing details, delivery address, contact information, products purchased and information relating to the status of the order.

If you create a customer account, information associated with that account may be retained so that account functions such as order history and account management can operate.

Payment Information

Online payments may involve payment service providers or financial institutions that process payment information according to their own systems, security procedures, terms and privacy practices.

Soltlane may receive information relating to the payment transaction, such as payment status, transaction references or other information necessary to identify and administer an order.

The information processed directly by an external payment provider may be subject to that provider’s own privacy policy and terms.

Cookies & Similar Technologies

Soltlane may use cookies and similar technologies to support website functionality and the operation of the online store.

Depending on the website configuration, these technologies may help with functions such as:

• Remembering shopping-cart contents.
• Maintaining login or website sessions.
• Remembering certain website preferences.
• Supporting checkout functionality.
• Maintaining website security.
• Understanding website traffic and performance.
• Supporting measurement or marketing functionality where used.

Some cookies may be necessary for essential ecommerce functionality, while others may depend on optional website features or services.

Browser settings may allow users to restrict or delete cookies, although disabling essential cookies can affect shopping-cart, login, checkout or other website functions.

Analytics & Website Usage Information

Soltlane may use website measurement, analytics or diagnostic technologies to understand how visitors use the website and how the store performs.

Depending on the services in use, this may involve information about pages viewed, traffic sources, device or browser type, interactions with the website and other technical or usage information.

Such information can help identify technical problems, understand website performance and improve the usability of the store.

Where a third-party analytics or measurement service processes information, its own privacy practices may also apply.

Customer Communications

We may use contact information to communicate with customers about their orders, enquiries, payments, shipping, delivery, product availability, returns, refunds or other customer-service matters.

Transactional communications are different from promotional communications because they are connected with providing a service or responding to a customer’s request.

Where promotional or marketing communications are used, they should be handled in accordance with applicable requirements and the communication preferences available for the relevant service.

When Information May Be Shared

Operating an international ecommerce store can require certain information to be made available to service providers that perform functions connected with an order or the operation of the website.

Depending on the circumstances, these may include:

• Payment service providers.
• Postal, courier or logistics providers.
• Website hosting and infrastructure providers.
• Technology and ecommerce service providers.
• Analytics or measurement services where used.
• Professional advisers where necessary.
• Government, regulatory or legal authorities where required by law.

Information shared for order fulfilment should be limited to what is reasonably required for the relevant function.

Shipping, Couriers & Delivery Information

When an order is shipped, information required to deliver the parcel may be provided to the relevant postal, courier, logistics or delivery service.

This may include information such as:

• Recipient name.
• Shipping address.
• Telephone or contact information where required.
• Shipment or parcel information.
• Customs or delivery information where applicable.

International shipments may also require information to be processed as part of customs, postal, transportation or destination-country procedures.

For information about delivery itself, please review our Shipping & Delivery Policy .

International Orders & Data Processing

Soltlane is based in India and serves customers internationally. As a result, information connected with an international order may be processed across more than one country.

For example, information may be processed in India for order administration and then made available to logistics, postal, customs, payment or technology services involved in completing the transaction.

The privacy and data-protection requirements that apply to particular processing can depend on the countries involved, the type of information and the circumstances of the transaction.

How Long Information May Be Retained

Information may be retained for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, tax, legal, security, dispute-resolution or record-keeping requirements.

The appropriate retention period can vary according to the type of information and the reason it is retained.

For example, transaction records may need to be retained differently from temporary website-session information or routine customer enquiries.

Your Privacy Rights & Requests

Depending on the law applicable to your circumstances, you may have rights relating to personal information concerning you.

These rights may include, where applicable, the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Restriction of certain processing.
• Objection to certain processing.
• Other rights available under applicable law.

These rights are not necessarily absolute. A request may be subject to identity verification and to applicable legal, transactional, accounting, security or record-retention requirements.

To make a privacy-related request, please use our Contact Us page and provide enough information for us to understand the request.

Children’s Privacy

Soltlane sells books that may be intended for children, but selling children’s books does not mean that the website is designed specifically to collect personal information directly from children.

Purchases and account activities should be completed by individuals who are legally able to enter into the relevant transaction, or with appropriate parental or guardian involvement where required.

If a parent or guardian believes that personal information concerning a child has been provided to us inappropriately, they may contact Soltlane so the matter can be reviewed.

Third-Party Websites & Services

Soltlane may use or link to services operated by third parties. These may include payment, logistics, technology, analytics or other external services.

Third parties may collect or process information under their own privacy policies and terms. Soltlane’s Privacy Policy does not replace the privacy policy of an independent third-party service.

Customers should review the privacy information of external services where appropriate, particularly when they leave Soltlane or interact directly with another provider.

Data Security

Soltlane takes reasonable steps appropriate to the operation of the website to help protect information and maintain the security of ecommerce activities.

However, no website, database, internet connection or electronic transmission can be represented as completely immune from every security risk.

Customers should also take reasonable precautions, including protecting their account credentials and avoiding sharing passwords with other people.

Changes to This Privacy Policy

This Privacy Policy may be revised when our website, business processes, services, legal requirements or privacy practices change.

Updated wording may be published on this page when changes are made. Customers are encouraged to review this page periodically, particularly before providing information or placing an order.

Privacy Questions & Contact

If you have a question about this Privacy Policy or want to raise a privacy-related request concerning your interaction with Soltlane, please contact us through our Contact Us page.

Where your enquiry concerns an order or customer account, providing the relevant order information can help us identify the appropriate records. Additional verification may be requested where reasonably necessary to protect customer information.