Privacy Policy
Privacy Policy
How Soltlane Handles Customer Information
This Privacy Policy explains how Soltlane, operated by Trizone Enterprises, India, collects, uses, stores, protects, and shares customer information when you visit our website, place an order, create an account, contact us, or use our ecommerce services.
Information We Collect
Customer and Order Details
We collect information needed to operate Soltlane, process orders, deliver products, provide customer support, improve website performance, and comply with business or legal requirements.
- Name, email address, phone number, and WhatsApp number where provided.
- Billing address, shipping address, country, state, city, and postal code.
- Order details, purchased products, shipping method, payment status, and order history.
- Customer account information, support messages, and enquiry form submissions.
How We Use Information
Order Fulfilment and Customer Support
Customer information is used for legitimate ecommerce, operational, payment, shipping, customer support, security, and communication purposes.
- To process orders and payments.
- To calculate destination-based, weight-based shipping rates.
- To arrange delivery, tracking, customs documentation, and order support.
- To communicate about orders, returns, refunds, and customer service requests.
WooCommerce & Payments
Checkout, Payments and Account Processing
Soltlane uses ecommerce tools and payment gateways to manage cart, checkout, customer accounts, payment confirmation, order updates, refunds, invoices, and shipping details.
Checkout information is used to create and manage customer orders.
Payments may be processed through secure third-party gateways.
Accounts may store order history, addresses, and profile details.
Approved refunds may be processed through the original payment method.
- We do not store full card numbers, UPI passwords, or complete payment authentication details.
- Payment gateways process payment information according to their own privacy and security policies.
- We may receive transaction ID, payment status, and related order information.
- Customers should review the privacy policies of payment providers where applicable.
International Shipping Data
Shipping, Customs and Delivery Partners
To ship orders worldwide, we may share necessary delivery details with postal services, courier companies, logistics partners, customs brokers, shipping technology providers, or other service partners involved in delivery.
- Name, address, phone number, and delivery details may be shared with carriers.
- Product description, order value, parcel weight, and destination details may be required for customs documentation.
- Tracking numbers and delivery status may be processed by shipping or logistics partners.
- Local import duties, customs charges, or taxes are handled under destination-country rules.
Cookies & Analytics
Website Functionality and Performance
Soltlane may use cookies and similar technologies to operate the website, remember cart contents, support checkout, maintain customer login sessions, improve usability, measure website performance, and support website security.
- Cart and checkout functionality.
- Customer login and account sessions.
- Website analytics and performance measurement.
- Fraud prevention, security, and technical troubleshooting.
Marketing Communication
Emails, Offers and Order Updates
We may contact customers regarding orders, delivery, payment status, returns, account activity, support requests, or important service updates. Promotional messages may be sent where permitted.
- Transactional order messages may still be sent.
- Customers may unsubscribe from promotional emails where available.
- WhatsApp or email may be used when customers contact us or provide details.
- Abandoned cart or product recommendation emails may be sent where configured.
Data Sharing and Retention
Who We Share Information With
Soltlane does not sell customer personal information as a standalone business practice. We may share necessary data with trusted service providers only when needed to operate the business, process payments, fulfil orders, ship products, provide support, improve website performance, or comply with legal requirements.
PayPal, Razorpay, or related payment gateways.
Postal services, couriers, logistics, and customs-related partners.
Hosting, security, analytics, email, and ecommerce tools.
Tax, accounting, legal, fraud prevention, or regulatory authorities.
- Order records may be retained for tax, accounting, legal, and customer support purposes.
- Some data may need to be retained even if an account deletion request is made.
- Retention periods depend on business, legal, security, and operational requirements.
Your Privacy Rights
Access, Correction and Deletion Requests
Depending on your location and applicable law, you may request access, correction, restriction, deletion, or review of personal information associated with your account or orders.
- Request access to personal data we hold.
- Request correction of inaccurate information.
- Request deletion where legally possible.
- Withdraw consent from optional marketing communication.
Data Security
Protecting Customer Information
We use reasonable technical and organizational measures to protect customer information. However, no website, payment system, email, or internet transmission can be guaranteed completely secure.
- Keep your account password confidential.
- Use accurate account and delivery information.
- Contact us if you suspect unauthorized account activity.
- Avoid sharing sensitive payment information through unsecured channels.
Privacy Support
Contact Soltlane About Your Data
For privacy questions, account support, data requests, order concerns, or website-related enquiries, contact Soltlane using our support channels.