Effective from [01-12-2023]

At Soltlane, we understand that circumstances may arise where you need to cancel your order or seek a refund. Our Cancellation & Refund Policy is designed to be transparent, fair, and in compliance with consumer rights. Please read the following details carefully:

Cancellation Policy:

1. Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer support team at [sales@soltlane.com] within the stipulated timeframe.
2. After 24 hours, orders are processed for dispatch, and cancellations may not be possible. However, you can still reach out to our support team, and we will assist you to the best of our ability.

Refund Policy:

1. Refunds will be processed in the form of the original payment method.
2. Only the product price will be refunded. Shipping costs are non-refundable.
3. Refund requests must be initiated within 7 days of receiving the product.
4. To request a refund, please contact our customer support team at [sales@soltlane.com] with your order details and the reason for the refund.

Shipping Costs:

1. Shipping costs vary for different products and locations.
2. In the case of a refund, shipping costs will not be reimbursed.
3. If you received free shipping as part of a promotion, the actual shipping cost incurred by Soltlane will be deducted from the refund amount.

Damaged or Defective Products:

1. If you receive a damaged or defective product, please report it to us within 48 hours of receiving the order.
2. Provide clear photos of the damaged or defective item along with your order details to [sales@soltlane.com].
3. We will arrange for a replacement or issue a refund, including shipping costs, for damaged or defective products.

Note:
Soltlane reserves the right to update or modify this Cancellation & Refund Policy at any time. Please check our website for the latest policy before making a purchase.

For any further assistance or inquiries, please reach out to our customer support team at [sales@soltlane.com].

Thank you for choosing Soltlane. We appreciate your trust in our commitment to providing quality service.